Returns & Exchanges

At Floral Street, we want you to be completely in love with your sustainable fragrance purchase. If you are not satisfied, you can return your unopened products within 30 days for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack with Care

Securely place the unused items in their original FSC-certified packaging to ensure they arrive back at our warehouse safely.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and affix it to the outside of your parcel.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing